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Notation Based on Act on Specified Commercial Transactions
| Store (Website) Name | Sugoyose |
| Seller | iUM Inc. |
| Operation Manager | CEO Daishi Fujikawa |
| Location | 6F Vort Ebisu Maxim, 3-9-19 Higashi, Shibuya-ku, Tokyo 150-0011 |
| Inquiries | For inquiries about products and orders, please use the inquiry form.
Printing is not done at our head office, so you cannot pick up your orders directly. |
| Email Address | support@sugoyose.jp (Office hours: Weekdays 10:00-16:00) |
| URL | https://sugoyose.jp/ |
| Sales Price | Listed for each product
・For the business service 'Sugoyose for Business', pricing varies by plan. Please check the service page for details. |
| Additional Required Fees | Shipping fee (only when product delivery occurs)
・Yu-Mail: Included in price ・Delivery service: 770 yen (tax included) ※For shipping 2 or more books to the same address, delivery service is the only option. |
| Payment Methods | PayPay
Credit Card Credit card payments use the "Stripe" payment service. Rakuten Pay ※You do not need to register for "Stripe" yourself. ※Payment is made at time of purchase. ※For "Sugoyose for Business" service, only bank transfer is available. |
| Product Delivery Time |
Please check the delivery/lead time page below.
About Delivery (https://sugoyose.jp/guide_delivery) ※During busy periods, shipping may take longer than usual. ※For "Sugoyose for Fandom" message frame purchases, writing becomes available immediately after payment confirmation. |
| Payment Timing |
PayPay: Immediate payment
Credit Card: According to each credit card company's member agreement Rakuten Pay: Immediate for Rakuten points/cash, credit card portions according to card company agreements ※For "Sugoyose for Business" service, upon transfer confirmation. |
| Return Period |
・Due to product nature, order cancellations are not possible after confirmation.
・While we take utmost care in manufacturing, we accept returns/exchanges for product defects or incorrect deliveries. ※Please contact us within 7 days of product arrival for returns. ・Returns/exchanges for customer convenience are not accepted. |
| Return Shipping Fees | We accept returns/exchanges for product defects or company-caused issues. Customer bears shipping costs if no defects found. For returns, please email details (with photos of defects if possible) to support@sugoyose.jp before shipping. |
| Refunds for Returns | In principle, exchange for product. |
| Other Sales Conditions |
1. Product specifications and prices may change without notice.
2. Results may vary depending on original data quality. Full charges apply if issues are due to member or their data. Terms of service agreement required before use. 3. Photos violating Terms of Service Article 20 "Prohibited Items" will be disposed of during print inspection. ※No refunds for disposed photos. |
※令和２年度補正ものづくり補助金により作成